Frequently Asked Questions
Q: Can your blazers be tailored?
A: Yes, After you order from us. When asked, our staff will contact you, get your measurements so we can tailor your blazer to fit you perfectly.
Q: Can I cancel my order?
A: Once your order has been placed, we’re unable to cancel it.
Q: I forgot to add a discount code
A: Once you have placed your order we're unable to manually add the discount. However, the discount may be used on your next order if the code is still valid
Q: Where are you located?
A: We are located in Chicago, IL
Q: Do you ship worldwide?
A: Unfortunately No, Not yet
Q: Do list prices include customs/duties fees?
A: All prices listed are EXCLUDED from any duties your country may charge. We are not responsible for customs/duties fees.
Q: What is the processing time for orders?
A: All items are shipped within 1-2 business days unless noted to allow extra processing time in the item description ( ALL items requiring extra processing times are noted in the description area)
Q: How long does delivery take?
A: Domestic orders are delivered within 2-4 business days
Q: Can I return my order?
A: Yes, All items must be returned within 7 days of receiving the item in the SAME condition as received. Any items worn or damaged will not be accepted back for a store credit. All sale items are FINAL SALES.
Q: Can I exchange my item?
A: Yes, exchanges are accepted.
Q: I need help with my order. How can I contact you?
A: For any assistance with an order, please email info.BridneyWinfreyCollection@gmail.com and a customer service representative will gladly help you.
Q: I received a damaged item, what do I do?
A: ALL items are very thoroughly checked before shipment. In the rare case that you receive a damaged item, please email customer service within 24 hours and they will assist you.