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Frequently Asked Questions

Q: Can your blazers be tailored?

A: Yes, After you order from us. When asked, our staff will contact you, get your measurements so we can tailor your blazer to fit you perfectly.

Q: Can I cancel my order?

A: Once your order has been placed, we’re unable to cancel it.

Q: I forgot to add a discount code

A: Once you have placed your order we're unable to manually add the discount. However, the discount may be used on your next order if the code is still valid

Q: Where are you located?

A: We are located in Chicago, IL

Q: Do you ship worldwide?

A: Unfortunately No, Not yet

Q: Do list prices include customs/duties fees?

A: All prices listed are EXCLUDED from any duties your country may charge. We are not responsible for customs/duties fees.

Q: What is the processing time for orders?

A: All items are shipped within 1-2 business days unless noted to allow extra processing time in the item description ( ALL items requiring extra processing times are noted in the description area)

Q: How long does delivery take?

A: Domestic orders are delivered within 2-4 business days 

Q: Can I return my order?

A: Yes, All items must be returned within 7 days of receiving the item in the SAME condition as received. Any items worn or damaged will not be accepted back for a store credit. All sale items are FINAL SALES.

Q: Can I exchange my item?

A: Yes, exchanges are accepted.

Q: I need help with my order. How can I contact you?

A: For any assistance with an order, please email info.BridneyWinfreyCollection@gmail.com and a customer service representative will gladly help you.

Q: I received a damaged item, what do I do?

A: ALL items are very thoroughly checked before shipment. In the rare case that you receive a damaged item, please email customer service within 24 hours and they will assist you.